How do I contact customer service?
You can contact Jae Lashes Monday – Friday between 9:00am – 6:00pm Eastern Time at
What if I’m not home when my package comes?
If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via WWW.USPS.COM
Can I cancel my order?
No, due to the fact we try to ship out product quickly as possible.
How many wears can I get out of the lashes?
If properly taken care of, lashes should give you up to 15+ wears!
When are orders shipped?
Orders are shipped Monday-Friday. Please allow 2 day for processing before your order is shipped.